Verizon Law Enforcement Contact : Verizon business online chat

Verizon Wireless

  • 29 pages
  • Distribution Limited to Law Enforcement
  • April 20, 2009

Law Enforcement Resource Team

The LERT is centralized and handles all requests from local, state, county and federal law enforcement nationwide.

LERT Mission

The Verizon Wireless LERT is dedicated to responding to all lawful process for business and customer information. We assist law enforcement personnel and members of the legal community in a professional, knowledgeable and expeditious manner while maintaining the privacy and security of business and customer information. We provide informational presentations for law enforcement organizations and associations to further demonstrate our commitment and support of public safety.

LERT Responsibilities
●Ensuring all court orders, search warrants and subpoenas are processed confidentially and in compliance with all applicable laws and company policies
●Providing 24x7x365 technical assistance for electronic surveillances
●Providing 24x7x365 support for exigent situations
●Ensuring CALEA compliance both technically and procedurally
●Coordinating court appearances for a Verizon Wireless Custodian of Records
•Providing informational presentations for law enforcement organizations and associations

General Information

●Company Name: Cellco Partnership d/b/a Verizon Wireless
●Mailing Address:
Verizon Wireless
Attn: Custodian of Records
180 Washington Valley Road
Bedminster, NJ 07921
●Normal Hours of Operation: 7am-8pm Sun-Sat
●Exigent Situations: 24×7 on-site (prompt “4”, should also be used for emergencies that may result in loss of information)

LERT Hotline

(800) 451-5242–Prompt 1: General Information–Prompt 2: Subpoenas & Search Warrants–Prompt 3: Court Ordered Surveillances–Prompt 4: Exigent (24×7)

LERTFax Numbers
●Subpoenas & Search Warrants:
–(888) 667-0028
●Court Orders:
–(908) 306-7491
–(908) 306-7492
–(908) 306-7501

Contact Information
●Supervisor -Subpoenas & Search Warrants:
-Bernie Newman –(908) 306-7787
-Joseph Newman –(908) 306-7788
●Supervisor -Court Orders/Exigent Situations:
-Mark Denton-(908) 306 7785
-John Profaca –(908) 306 7789
●Associate Director –Law Enforcement Resource Team:
-Debra Ennis –(908) 306-7790
●Sr. Analyst –CALEA:
-Brian Marcus –(908) 306-7548
•Manager –CALEA:
-Susan Connelly –(908) 306-7786
●Director –Law Enforcement Resource Team:
-Kimberly Brown –(908) 306-7899

Subpoena Group
•Responsible for all subpoenas, search warrants and the coordination of court appearances
-Subpoenas & Search Warrants –14 days or within
compliance time frame
-To accommodate same or next day emergency
requests (volumes permitting)


Information Stored in the phones
●Dependent in some cases on make and model●Managed by person in possession of phone●Types of information:–Text messages–Contact list/information–Calendar/schedule–Pictures–Downloads from internet (i.e., games, ring tones)–Dialed numbers–Incoming numbers

Court Ordered Surveillances
•Fax required worksheet along with court order -Names of authorized points of contact-Address (street, city, state and zip code)-Billing contact name and number•All court orders musthave a complete worksheet with set-up and billing information when faxed in order to be processed in a timely manner

•VZW Law Enforcement Resource Team is centralized and responsible for all surveillances
•VZW Delivery Functions (DF) and the various Intercept Access Points (IAP) are geographically diverse for load-sharing and redundancy
•Delivery methods
-Circuit Switched audio: dial-out from all switch platforms
-Data delivery: VPN or Frame Relay

•Switched Services
•Include Nortel and Lucent
•Call Identifying Information, Call Content, Short Message Service, Dial-up Data and WAP 1.0 are subject to surveillance from the switch or an adjunct platform
•Broadband Services
•VZW provides lawful intercept for Broadband Services
•The IAPs provide the DF a copy of all packets to and from the target based on the IP assigned to the MIN of target

•Web-based services are intercepted the same as Broadband Services
•Push to talk over cellular services (PoC)
•VZW does offer PoC services
•VZW provides lawful intercept solution for PoC
•Intercepted the same as any other service using the packet data network as its transport
•TIA-1072 formatting applied at DF

Tracking/Location Information
●Cell site, sector and approximate distance is available for recently completed calls and text messages
●Cell site and sector information is available for completed calls for a rolling 365 days.
●9-1-1 calls are Phase II compliant but output delivered is dependent on the answering point’s equipment
●Cannot obtain information in a timely manner for a call in progress if the mobile number is unknown

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